IT Maintenance - No Outage

What Are We Measuring?

This measurement is in place to track IT scheduled maintenance that does not require any network systems to be taken off line.

Why Are We Measuring It?

The network systems are critical to the operation of the city and the needs of Little Rock citizens. IT has regular maintenance on various aspects of the network systems. Some of these maintenance tasks do not require any downtime. By estimating the maintenance, it will be possible to ensure that access to the services provided by these systems will be available when staff and citizens need them.

How Are We Doing? 

We are working to ensure that our planned maintenance time is equal to or less  than the actual maintenance time. We are striving to improve our estimates of network system maintenance. You can see our current estimate efficiency at right.